These scripts are used for Scheduling and Quality Assurance calls.
Quality Assurance:
Live Answer: Hi this is (Name) with Bertram internet calling. I am calling to see if you have a few moments to answer a few quality assurance questions about your most recent (Install/Upgrade)?
Voicemail: Hi this is (Name) with Bertram internet calling. I am calling to see if you have a few moments to answer a few quality assurance questions about your most recent (Install/Upgrade)? If you would like to participate please give us a call back at 920-351-1023. Thank you
Scheduling:
Live Answer: Hi This is (Name) with Bertram internet. I am calling to see if you are available for the (Install, Service call, Upgrade) we have you on the schedule for (Insert Date) between (Insert 3 hour window) Is someone available to be on site during this time? We do require an adult decision maker of the household to be there for liability purposes.
Voicemail: Hi this is (Name) with Bertram Internet. We are calling to see if you would be available for the (Install, Service Call, Upgrade) on (Insert Date) between (Insert 3 hour window). Please call us back to confirm whether or not an adult decision maker can be on site during this time. Our number is 920-351-1023. Thank you.