The 7 day follow up call is made to see how the customer is enjoying our service and if there’s anything we can do for them to make the service better. We also take this time to mention our referral program to the customer and explain how our billing cycle works.
7 Day Follow Up Call Script
<This call is mandatory to make. Follow instructions.>
“Hello, this is (your name) calling from Bertram Internet. I am just calling to see how service has been working since the install/upgrade with (Installer name).”
“Are you satisfied with the installer and the work that was done?”
<if customer is satisfied, then…>
“Would you be interested in a month of free service? We have a referral program in place if you know of anyone who would be interested.”
*Installs
If this is a new install go over the billing cycle (1:10:1), emphasize that invoices are sent out on the first of the month, what the average monthly bill will be and see if they have any questions about accessing the customer portal.
**If you get a voicemail:
“Hello (customer name), This is (your name) calling from Bertram internet. I was just checking in to see how service has been working since the install/upgrade with our technician (name). I also wanted to verify the email and the billing preference on file. If you could please give us a call, it would be greatly appreciated 920-351-1023 option 2. Thank you”
<After you have spoken to the customer or you have left a voicemail leave a call log with what they have said in response to your questions or note that you left them a voicemail.>
<The templates for these call logs are attached>