Bertram Communications

Overview of DMZ The DMZ, or literally, demilitarized zone, is an option in equipment that allows a device to be...

Bertram Internet Mail Settings Username: Full Email Address Password: Email Password Incoming Mail Server Settings Without SSL: Server type: POP3 Incoming...

No Internet, Active SM Use this guide when a customer does not have internet, but their equipment can be accessed....

Troubleshooting An Inactive SM Use this guide when the customer is offline, and their equipment is offline as well. There...

1) Log In to the SM. 2) Check the signal strength.  As a general rule of thumb, here is a guide to...

1) Connect to the SM 2) Check the signal strength.  As a general rule of thumb, here is a guide to...

Ethernet Statistics To check the quality of the cable, navigate to Statistics > Ethernet. The image below indicates the important areas...

Bridging an SM Procedure:  1) Open the SM’s page, and navigate to Configuration > NAT. 2) Once on that page, change...

Converting an SM to NAT’d Procedure:  1) Open the SM’s page, and navigate to Configuration > NAT. 2) Change NAT Enable/Disable to Enabled. The equipment...

Add Static to Account Note: This is normally completed by the Engineer. You will want to double-check to make sure...