Billing

Delinquent Accounts Accounts go delinquent on the 13th of the month. On the 14th, the following process starts: Daily phone...

Cancellations When somebody calls or emails in to cancel, there are a few steps to be taken care of. 1)...

Transferring service to a new resident: The procedure outlined below is the procedure to follow in the event that a...

Scheduling Jobs Job Notes: Use the below templates when scheduling Installs, Service Calls, and Upgrades. (added information as an example)...

Adding a new payment method We’re able to add credit and debit cards in over the phone, but an ECheck...

Plan Changes and Away Status This guide will cover moving to a higher tier plan, moving to away status, and...

Customer Portal In the customer portal, users can see their data usage, run a speedtest, look at the equipment on...

Account Security Bertram Internet is now classified as a utility. As such, we are legally mandated to verify the customer’s identity...

Go to Reports and search for QA Report 2. Click on the settings gear to access the edit option In...

Attached you will find the current form used for tracking QA calls. Ensure that you have the QA Report 2...