Account Security
Account Security Bertram Internet is now classified as a utility. As such, we are legally mandated to verify the customer’s identity...
Bertram Process Guides
Complete guides for troubleshooting.
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No Internet, Active SM
No Internet, Active SM Use this guide when a customer does not have internet, but their equipment can be accessed.... -
No Internet, Inactive SM
Troubleshooting An Inactive SM Use this guide when the customer is offline, and their equipment is offline as well. There... -
Slow Internet
1) Log In to the SM. 2) Check the signal strength. As a general rule of thumb, here is a guide to... -
Intermittent Internet
1) Connect to the SM 2) Check the signal strength. As a general rule of thumb, here is a guide to... -
Transfer of Service
Transferring service to a new resident: The procedure outlined below is the procedure to follow in the event that a... -
PTP Configuration
Configuration Files BW PTP Configured BW PTP AP Info: IP Address: 192.168.1.25 Login: admin//bwubiquiti SSID: bwptp PSK: bwptppsk Configured BW... -
Cancellation Procedure 2024
Cancellation Procedure Purpose: The following information will be used by Technical Support Technicians when customers request to cancel their services... -
Fiber Troubleshooting Slow Speeds
Have customer go to speedtest.net and make sure they are on the Ogden Utah and Optic Loop Server. Speeds for... -
Quality Assurance Technician Responsibilities
Quality Assurance Technician Scope: The below process is used to check field installer administrative duties, as well as quality assurance...
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