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Sales Team

All documented knowledge for a new Sales Team Member
  • Transfer of Service

    Transferring service to a new resident: The procedure outlined below is the procedure to follow in the event that a...
  • Account Security

    Account Security Bertram Internet is now classified as a utility. As such, we are legally mandated to verify the customer’s identity...
  • Phone Etiquette

    Bertram Internet was built on strong customer relations and support. The customer experience is our number one focus when they...
  • Cancellation Procedure 2024

    Cancellation Procedure Purpose: The following information will be used by Technical Support Technicians when customers request to cancel their services...
  • Outbound Calling Codes

    Our phone system utilizes calling codes to designate which phone number you would like your call placed from. The codes...
  • 2024.05.14 Costs of Services

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