Transfer of Service Transferring service to a new resident: The procedure outlined below is the procedure to follow in the event that a...
Account Security Account Security Bertram Internet is now classified as a utility. As such, we are legally mandated to verify the customer’s identity...
Phone Etiquette Bertram Internet was built on strong customer relations and support. The customer experience is our number one focus when they...
Cancellation Procedure 2024 Cancellation Procedure Purpose: The following information will be used by Technical Support Technicians when customers request to cancel their services...
Outbound Calling Codes Our phone system utilizes calling codes to designate which phone number you would like your call placed from. The codes...