Scripts

The 7 day follow up call is made to see how the customer is enjoying our service and if there’s...

We have added a call script to help provide a better experience for our customers during a call. Please make...

This script is only needed if the customer doesn’t have the correct information on their account after an install. Please...

Sales Procedure Add customer’s information to Powercode (Name, Email, Phone, Location, and County) and create their account. After creating their...

You should offer an upgrade to a customer in the following situations: The customer is on 900 equipment and has...

Create job with all pertinent job notes: Detailed information on the customer’s issue Pertinent stats from the SM (Receive Power,...

These scripts are used for Scheduling and Quality Assurance calls. Quality Assurance: Live Answer: Hi this is (Name) with Bertram...