Support Team

Quality of Service (QoS) Quality of Service, or QoS, is, in short, one of the mechanisms through which speed is...

Overview of DMZ The DMZ, or literally, demilitarized zone, is an option in equipment that allows a device to be...

Bertram Internet Mail Settings Username: Full Email Address Password: Email Password Incoming Mail Server Settings Without SSL: Server type: POP3 Incoming...

Transferring service to a new resident: The procedure outlined below is the procedure to follow in the event that a...

No Internet, Active SM Use this guide when a customer does not have internet, but their equipment can be accessed....

Troubleshooting An Inactive SM Use this guide when the customer is offline, and their equipment is offline as well. There...

1) Log In to the SM. 2) Check the signal strength.  As a general rule of thumb, here is a guide to...

1) Connect to the SM 2) Check the signal strength.  As a general rule of thumb, here is a guide to...

What is ‘NAT DHCP’? There are two parts that make up NAT DHCP, first the NAT, and then DHCP. You...

Ethernet Statistics To check the quality of the cable, navigate to Statistics > Ethernet. The image below indicates the important areas...