Support Team

Bridging an SM Procedure:  1) Open the SM’s page, and navigate to Configuration > NAT. 2) Once on that page, change...

Converting an SM to NAT’d Procedure:  1) Open the SM’s page, and navigate to Configuration > NAT. 2) Change NAT Enable/Disable to Enabled. The equipment...

Account Security Bertram Internet is now classified as a utility. As such, we are legally mandated to verify the customer’s identity...

Bertram Internet was built on strong customer relations and support. The customer experience is our number one focus when they...

Router Channel -> Frequency Translation

Cancellation Procedure Purpose: The following information will be used by Technical Support Technicians when customers request to cancel their services...

Process for printing out POE shipping labels for NOC employees. NOTE: IF SHIPPING A POE TO A CUSTOMER MAKE SURE...

Add Static to Account Note: This is normally completed by the Engineer. You will want to double-check to make sure...

TYPE: ICMP String: backinblack80 Version:2c

Our phone system utilizes calling codes to designate which phone number you would like your call placed from. The codes...